I bought an Amazfit Band 5 last month. It is a fantastic band that was working incredibly. But I have been having a problem with my Amazfit band for a few days. It is not connecting with my mobile phone. I was wandering everywhere and wanted to know what the real problem was and how I could prevent it.
I have concluded some possible reasons and the solution to fix this problem.
Let’s take a cursory look at it’s possible solution:
The most common reason that affects the Amazfit band is that; its battery can be low, caches can be stored on the device, and another Bluetooth device can be available close to the band. You should charge your band, keep close to the phone, remove caches and restart your band.
Let’s take a deep look at its possible solutions:
How to fix the Amazfit Band 5 that is not connecting?
Here is the detailed discussion to solve this problem if your Amazfit Band 5 is not connecting to the phone:
Ensure Battery Is Fully Charged
First of all, you should check out your Amazfit Band 5 battery. If its battery is too low, you may be unable to connect to the phone. Sometimes your band can keep disconnecting from the mobile phone.
The solution to this problem is to plug your device into the charger. And left it for about 10 minutes. While your Amazfit band is fully charged, you can now try to connect it with your phone.
Turn Off, On Bluetooth, and Re-Open the Amazfit App
However, if your Amazfit band is fully charged, it’s not to connect to your phone. You can implement this method to fix this issue. Go to the mobile Bluetooth settings and turn off the Bluetooth.
Re-open Amazfit app
After a moment, turn the Bluetooth on, and now try to connect the band with your phone. If you want to do this, you can follow the steps below:
- Go to the mobile Settings
- Scroll down to the Bluetooth
- Tap on turn On/ Off
Now that you have done the steps above, you should do the next step. When you are interacting with your Amazfit app, you have to exit the app. And reopen this Amazfit app on your phone. This process can be a possible solution in some conditions.
Keep Away From Other Devices
Another main thing you should ensure is that there is not any other device that has Bluetooth turned on. Because if there are other devices available to connect with the mobile, you can face this issue.
Ensure you are in an area where no other device is available. If you think any other devices are trouble with your band connectivity. Go away from this area and connect your Amazfit band 5 to your mobile phone.
Reboot the Amazfit Band 5 and Phone
If the above method you have used but still your Amazfit band 5 is not connecting, you should restart your Amazfit band 5 and mobile phone. Because restarting your band and mobile phone will remove caches and refresh the device.
You can restart your devices by following the steps below:
Reboot Amazfit Band 5
- Tap on the bottom of the screen to wake up the band
- Scroll down from the home screen on the smart band screen
- Tap on more option
- Here scroll down and tap on settings (at the bottom of the menu)
- Scroll down again and tap on Reboot
- Then tap on the check mark to confirm
After 3 or 5 seconds, you will see the Amazfit logo on the band screen. This process will take about 15 seconds maximum.
Restart Mobile Phone
- Long press the power button of your mobile phone
- Release the button until the power menu appears on the screen
- Tap on the restart option from this menu
- Now your mobile phone will restart automatically; let him complete the process
But for some reason, your mobile phone is not showing the power menu. You can reboot your device with another method.
Press and hold power down for 30 seconds, and your phone will power off. You can again press this button to power it back on.
Reinstall the Amazfit App
If you have not solved this problem, you should reinstall your Amazfit app on your mobile phone. Because sometimes, your app can crash, and it’s outdated. Reinstalling will solve the issue that your Amazfit band is not connecting.
You can reinstall your Amazfit app by following the steps below:
Uninstall Amazfit App
- Open Google Play Store app on your mobile phone
- From the top right corner, tap on the profile icon
- Tap on the Manage app & device
- Find the Amazfit app here and tap on this app icon
- Tap on Uninstall app
Install Amazfit App
- Open Google play store app
- Tap on the search icon
- Search for the Amazfit app
- Tap on the app icon
- Tap on the install button
Update Amazfit Band Software
Sometimes the other reason for this problem can be the old software version. You should check for the latest software update when facing this issue with your Amazfit band. Ensure you have installed the latest update to your Amazfit band.
If you have not installed the latest software update on your Amazfit band and don’t know how to check for the latest update.
You can follow the steps below to do this:
Before starting the update process, ensure your band is fully charged and connected to a good Wi-Fi connection.
- Connect Amazfit band with Amazfit app
- Swipe down from the band screen to access the settings
- Tap on settings
- Swipe up to find a software update
- Tap on Update to check for available latest update
This process will take 5 minutes; in some cases, it takes more. It can be longer due to the gps firmware upgrade.
Re-Establish Connection
If you are still facing this problem with your Amazfit band 5. You should re-establish the connection between your band and mobile phone. This thing will make a new connection between the devices.
You have to unpair and then pair the devices with each other. And also, remove the Amazfit band from the Bluetooth paired devices.
You can follow the steps below to do this:
- Open the Zepp app on your mobile phone
- Tap on the profile icon from the right-down corner
- From my devices, tap on Amazfit band 5
- Scroll down to the bottom
- Tap on Unpair
- And again, tap on unpair to conform
When you have unpaired your smart band, you should try connecting it to the mobile phone.
Factory Reset Amazfit Band 5 and Phone
Still, if all the above methods are not working to solve the issue, you are facing with your band. You have to factory reset your Amazfit band 5. Resetting will wipe all the caches and useless data.
Before a factory reset, you must set up a backup for your Amazfit data, user-entered activity, and history. Because this thing will remove all this data from your band.
You can do this by following the steps below:
- Tap on the bottom of the band to wake up
- Swipe down from the band screen
- Tap on more
- Swipe up to find settings
- Here find the factory reset by scrolling all the way up
- Tap on factory reset
- Tap on the check mark to confirm
Now your Amazfit band is completely reset. You must connect it with the app to transfer activity and data.
Note: If, after the whole process, your band is still not connecting to the app/ mobile phone. You should contact the Amazfit band and Amazfit app support.
You can also read: Why Is Amazfit Heart Rate Not Working?