Fitbit smartwatches and fitness trackers are the most popular due to their quality. But a few times, you can face issues with your Fitbit device. My Fitbit Alta has been turning off for a few days. I have tried several methods which can help you fix your Fitbit Alta.
Let’s take a cursory look at its possible solutions:
The Fitbit Alta can turn off due to the low battery, overheating and data not syncing. And if the battery is dead and keeps draining quickly. Completely charging and taking a break from wearing the Fitbit Alta can fix it. And also, you can restart and install software updates to solve this problem.
Let’s expose all the detailed solutions to fix it:
How Can You Fix a Fitbit Alta Which Keeps Turning Off by Itself?
Ensure it’s ultimately charged
The first and foremost thing you have to check is to ensure your Fitbit Alta is completely charged. If its battery is low, then it will automatically turn off.
If the battery is very low, you cannot be able to restart your Fitbit Alta. This is how you can fix this problem.
You must plug your device into the charger and ensure it is perfectly plugged. Because sometimes, the charging cable, wall outlet, or wall adapter can be faulty.
If the things mentioned earlier are working correctly, let the device be plugged into the charger and check after 20 or 30 minutes.
Hopefully, your Fitbit Alta will be fixed, and it will not power off by itself.
Ensure it is not overheated
Another essential thing that you have to check is to make sure your Fitbit Alta is not overheated. Sometimes due to the direct sunlight, your device can be overheated.
If you think it is overheated, take off your Fitbit watch and keep it at the average temperature. And also, avoid keeping it in icy places.
Fitbit is designed for a certain amount of heat, and using the device in direct sunlight can damage your Fitbit Alta.
You should follow the steps below to prevent your Fitbit device from overheating.
- Don’t use the Fitbit device in direct sunlight during hot weather. If you must want to use it in this situation, keep it under the shadow as possible.
- Avoid the sweats, so take off your Fitbit Alta before engaging with the activities. This method keeps sweat away from the device.
Restart the Fitbit Alta
A simple and essential method that can fix this error. You need to restart your Fitbit band.
Restarting it will fix all the minor errors that can cause the watch to power off itself. You can do this easily by yourself.
If you don’t know, follow the steps below:
- Press and hold the power button for 10 seconds
- Tap on power off from the power menu
- After a few seconds, press this button again to turn it on
This method can be different for the different Fitbit series.
Update your Fitbit Alta
You must check that your Fitbit Alta is up to date. The latest software updates can solve this issue that causes the watch to power off itself.
If you have not installed the latest Fitbit software update on your watch. You have to install it immediately to fix this problem.
You can follow the steps below to install the software update:
Before installing the software update, you may charge your device completely. And also, ensure you have installed the latest version of the Fitbit app on your phone.
Update from the Fitbit App
- To run the Fitbit firmware update, you must run the Fitbit app in the background on your phone. Allow the app from settings to run in the phone’s background.
- Open the Fitbit app on your phone.
- Tap on the Today tab and then on your profile
- And then, on your device, picture.
- Tap on the pink update button; this button only appears if the latest software update is available.
- Follow the on-screen instruction and keep your Fitbit device close to the mobile.
- A progress bar will appear on the screen after start installing the update until it’s complete.
Update from Fitbit.com
- Open the Fitbit desktop version on your pc or other devices
- Open main menu
- Click on troubleshooting
- Below Fitbit number, and click for check-update
An update may take one hour or more time to complete. And also, you can see incorrect steps count in 24 hours.
Reset Fitbit Alta
If your Fitbit Alta is still not fixed, it keeps turning off by itself. You have to do a reset to solve this problem.
A reset can fix all the minor and significant issues and make your device work perfectly. Doing a reset is an easy process, and it can take a few minutes.
If you don’t know, you can follow the steps below:
- Plug the charging cable into the band’s charging port
- Put the cable into the USB port
- Press the button three times from the USB cable
- Press this button for under 8 seconds and hold the button after every press
- You will see the Fitbit logo on the band screen and feel a slight vibration. It means your Fitbit Alta is reset.
Check Fitbit Alata’s Battery
In the end, you have to check your Fitbit Alta’s battery. It can die, which is why your device keeps turning off.
If the battery is entirely useless, you may not be able to turn on your device again. That is why this problem has not been solved.
You must remove the existing battery and install a new one on your device. This method will solve this issue completely.
Contact Fitbit Customer Support
If you have followed the above methods and your Fitbit Alta’s band does not stop turning off. You have to contact Fitbit customer support.
Tell them all the issues and the methods you have applied to fix this issue. They will provide any possible solution as soon as possible.
If there are no ways to fix this problem, you can get information about the warranty and Fitbit Alta replacement.
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