Samsung Galaxy is making a great fitness tracker and smartwatches. That is why everyone loves to wear it due to its quality. But some of them are not good quality such as Galaxy Watch 4, 3, and Active 3 series. These series have such problems as not counting steps accurately or keeping counting steps while sleeping. These issues can be solved by implementing a few methods.
Let’s take a cursory look at its possible solution:
If your Galaxy Watch is counting steps while you are sleeping. You should ensure that you have enabled sleep mode on the watch. After checking sleep mode restart your Galaxy Watch, or you can also reset your watch to solve this problem. In some cases, if this method is not working, you can check and install the latest update on your watch.
Here we are taking a deep look at the possible solutions to fix Galaxy Watch:
How to Fix the Galaxy Watch that is Counting Steps While Sleeping?
Restart Galaxy Watch
If your Galaxy Watch is counting steps while you are sleeping. You should restart your watch because restarting the watch will resolve some minor issues and glitches. And also, refresh your device to perform all the features softly.
You can follow these steps to restart your Galaxy Watch:
- Press and hold the Home button for 8 to 10 seconds
- Release your finger from the button, and your’s watch starts Rebooting
- After completing the Rebooting process, your watch will start up as normal
Now you have restarted your Galaxy watch, you can check it. Is it working normally, or this method not working for your watch?
Install the Latest Update On Galaxy Watch
If still, your Galaxy watch does not stop from counting steps while sleeping. You should check that your Galaxy watch software is up to date. Sometimes if you have not installed the latest updated software version on your watch, it can cause several issues.
You can check and install the latest software update on your watch from the Galaxy Wearable app. There are two ways to update a watch: the first one is an automatic update, and the second way is a manual update.
You can install the latest update by following the method below:
Manual Update
- Ensure your watch charges at least 30% to install and implement the software update.
- Open the Galaxy Wearable app on your connected phone and sign in to your account.
- Tap on watch Settings and then tap on watch software update.
- Tap to Download or Install
- For some Galaxy Watch series, you will need to tap on About Watch or About Band to access the software update menu
Automatic Update
- You will see an option Auto Download Over a Wifi under the Download and Install update section
- You can toggle it to turn On if you want to install the update automatically on your watch
The latest update will automatically install on your watch when connected to a Wifi connection.
Update Watch from Itself
Note: You cannot update the Fit and Galaxy Watch4 Series without connecting to the mobile phone. And also, these steps only work if your watch was set up separately from a phone.
- Ensure you have charged the watch at least 30% because if the battery is not charged at least 30%, you may not be able to install the update.
- Press and hold the Power/ Home key and navigate to
- Tap on Settings
- Then tap on General.
- Select Watch Software Update; if there is any update available, tap on Download an update
- While the software update is applied to the watch, your watch will reboot automatically, and the progress wheel rotates on the screen.
Factory Reset Galaxy Watch
Once you have restarted and updated the watch software, your watch still does not stop counting steps while sleeping. You should do a factory reset on your Galaxy watch to prevent this problem.
If you are doing a factory reset on your Galaxy watch, you should ensure that you back up all the data. Because a factory reset can wipe all the user-entered activity and history from the device.
You can back up your data by following the steps below:
Reset Galaxy Watch through Physical buttons
Go to the watch settings> Account and backup> Backup Settings> Choose what type of activity and files you want to back up and then tap on Back Up.
There are several steps to doing a factory reset.
You can follow the steps below to do this:
- Press the Power/Home and Back buttons on your Galaxy watch and keep holding them until Rebooting appears on the screen.
- Rapidly press the Home button until the Rebooting Mode menu appears.
- Press the Power/ Home key to navigate to the recovery
- Press the power or Home key to start the Rebooting and recovery process
- And now swipe down to select Factory Reset.
- Then swipe right to perform a reset; once the reset process is completed, swipe right again to perform a Reboot.
Reset Galaxy Watch with a Galaxy Wearable
If you have connected your watch to the Galaxy Wearable, you can reset your watch from the Galaxy Wearable app.
- Open Galaxy Wearable on your mobile phone and log into your account
- Select Settings
- Then tap on General
- Select Reset
Once a Factory reset is completed, your watch is thoroughly cleaned up, and all the caches and glitches will be removed. Now the watch is refreshed, you can check that it’s working correctly.
Reinstall Galaxy Wearable App
If the Galaxy watch is not fixed, you should reinstall the Galaxy Wearable app on your mobile phone. When you reinstall the Wearable app, it will be repaired if it crashes.
You can easily do this process; follow the steps below to do:
- Unlock your phone and swipe to access your Galaxy Wearable app
- Long press on the app icon, and a pop-up menu appears on the screen; then tap on uninstall from this pop-up
- Firstly open the Play Store (Android) App Store (IOS) and then tap on the search icon
- Type “Galaxy Wearable” in this search bar
- Select the Galaxy Wearable app from the search results
- Tap on the install button and wait once the app completely installed on the phone
- Create or log in to your Galaxy Wearable account
Update Galaxy Wearable App
Once you have reinstalled your Galaxy Wearable app on your mobile phone if it cannot fix the galaxy watch. You should check for the latest update for this application. If there is any latest update available, you should install it immediately.
- You can install the Galaxy Wearable update from the Play Store (Android) App Store (IOS).
- Tap on the search icon and search for the Galaxy Wearable app
- Tap on the Galaxy Wearable app from a search result
- If there is any latest update available, you will see the Update button instead of Open.
- You can tap on the install button to install the newest update.
After updating the app, you will need to enter login details to connect your watch.
Repair Motherboard
If your Galaxy watch is not fixed by implementing the above method. You should check that it is a hardware issue; possibly, it can be a hardware problem. You can repair or replace the motherboard if the watch has a hardware issue.
Once you replace the motherboard, all the sensors will renew, and your watch starts working as a new one. It will stop counting the steps at night while you are sleeping.
If your watch needs to replace a motherboard, it could cost about 70% of its price. It’s recommended that you should buy a new watch instead of replacing the motherboard.
Report an Error
If you still face this issue, you should report an error to Galaxy support. It can help the Galaxy support to improve and provide solid solutions to fix this issue.
Follow these steps to report the issue:
- Install or open the Galaxy Wearable app on your mobile phone
- Connect your watch to the Galaxy Wearable app
- Tap on the More icon from the top left corner
- Tap on Contact us
- Tap on Error Report
- Fill the error report with details about what you are facing with your watch
- Once finished, tap on the Send icon to send this report to the Galaxy support
- Samsung Galaxy support will respond to your message as soon as possible
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